Refunds & Returns Policy

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We aim to ensure that all customers are completely satisfied with their purchases from MyKyGoods.com. If, for any reason, you are not satisfied with your order, you may return it in accordance with the terms outlined in our policy below.

Returns

You have 30 days from receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mykygoods.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damaged or Faulty Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective or you received the wrong item. In such cases, we will cover the return shipping costs.

Contact Us

For more information about our returns and refunds, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mykygoods.com.